Fundraising FAQs

Before you register

How do I get started?

Choose what type of fundraiser you’d like to do, it may be a physical challenge or you may want to give up a bad habit for a month, or maybe you’ve got an idea that’s completely new. Once you’ve decided, complete your registration and you’ll receive your own fundraising page where you can collect donations.

How do I register?

You can register anytime you like by clicking the ‘Fundraise’ button. Straight away, you’ll receive a registration email with login details for your online fundraising page. Within a few days, you’ll be contacted by someone in our Fundraising team who can help you with your fundraising and answer any questions you have.

Why do I need to register?

So that we can provide you with help and guidance as and when you need it. Once you register, you’ll hear from someone in our Fundraising team who are here to answer any questions you have. They can also provide you with a document which authorises you to fundraise on our behalf which you may need to show donors, sponsors, and other event organisers.

What support and help can I expect from Cystic Fibrosis WA?

Once you are registered you will be guided by our Fundraising Team who can run you through tips, tricks and best practices.

We can offer you event planning advice and top tips to make your fundraiser successful and enjoyable but you will need to manage your event logistics, venue requirements, financial aspects and promotions yourself. If you find yourself stuck, please contact our friendly Fundraising team on (08) 6224 4100 as we'd be delighted to help.

Are there any rules about fundraising I should know about?

Yes, there are rules for fundraisers to protect you, your donors, and Cystic Fibrosis WA. Event costs should not exceed 30% of total income raised. A great way to keep your costs down is to ask local businesses and your networks if they can donate venues, catering and prizes.

Check out our Fundraising Guidelines or contact our Fundraising team on (08) 6224 4100 if you are unsure about anything.

Does Cystic Fibrosis WA provide public liability insurance?

Cystic Fibrosis WA is unable to provide public liability insurance cover to cover community fundraising events and/or coordinators. It is the responsibility of the event coordinator to arrange this in conjunction with the venue.

Can I have alcohol at my fundraising activity?

If you're planning to have alcohol at your fundraising activity you may need to apply for a Liquor Licence. Please refer to the guidelines on the Department of Local Government, Sport and Cultural Industries - Racing, Gaming and Liquor website.

Can I hold a contest/lottery/auction/raffle at the fundraising event I’m hosting?

Yes, you can. Lotteries and games of chance may be used to raise money for Cystic Fibrosis WA. It is your responsibility to ensure you comply with the regulations outlined by the Department of Local Government, Sport and Cultural Industries - Racing, Gaming and Liquor.

What permits do I need?

If you're planning to host a fundraising event in a public space, please check with the relevant local council for that area to see if you need to apply for a permt and make sure that you go through the appropriate channels to book the venue/open space.

You may also need to apply for a Liquor Licence.

Who can fundraise for Cystic Fibrosis WA?

Anyone is able to fundraise. Fundraising is fun and there is something for everyone. If you’re under the age of 18, be sure to get the OK from your parents or guardians before registering.

How will Cystic Fibrosis WA use the money that I raise?

Your money goes directly to Cystic Fibrosis WA to help us continue to provide our vital support services and fund critical research for people living with cystic fibrosis in WA. Visit the Cystic Fibrosis WA website for more information on how we’re achieving our vision of "lives unaffected by cystic fibrosis".

Once you are registered

How can I promote my fundraising event or activity?

Once you have created your fundraising page and been in contact with the Fundraising team, you will be able to start promoting your fundraiser.

Using social media is a great way to promote your event as you will have control over the images and updates you share and will be able to engage with people directly making your messages more personalised. Please make sure to tag us in any of your posts on Instagram using @cysticfibrosiswa and you can use the hashtags #CFinWA and #CFawareness so we can reshare and comment on your posts.

Send out information via email or SMS, create a Facebook event and invite Cystic Fibrosis WA to be a co-admin, put up posters in your workplace or community. If you’re hosting an event in your workplace, ask if you can advertise on your internal communications channels or add to your email signature.

You can also approach your local media who may cover your fundraiser; however, it is important to speak with the fundraising team first.

How do I share my fundraising page?

When you’re on your fundraising page, simply click on the social buttons at the top of the page to share your fundraising page on Facebook, LinkedIn, Twitter or via email, or copy your unique URL to send via SMS or other messaging apps.

Can I use the Cystic Fibrosis WA logo on my own promotional materials?

Please contact the Fundraising team at for a copy of our Proudly Supporting Logo Usage Guide and Proudly Supporting Logo.

Are there any resources that can help me with my fundraising?

Yes, we've created a range of free downloadable resources. If you think of anything else you may need please reach out to the Fundrasiing team at or via phone on 08 6224 4100.

I'd like to share my story.

We're always keen to hear from people in our CF community willing to share their story. Please get in touch with the Fundraising team on 08 6224 4100 or send us an email to

Can I have a representative from Cystic Fibrosis WA at my fundraiser?

We will do our best to accommodate your request but it may not always be possible. Please contact our Fundraising team at with the details of your event.

Are donations tax deductible?

All donations over $2 are tax deductible and a tax receipt will instantly be sent to your donors.

Can you provide me with a receipt book?

Unfortunately, we do not provide receipt books, but if you have any supporters request a receipt for a cash donation please contact the Fundraising Team and request a form to help keep track of the receipt requests.

Will individuals receive a donation receipt?

Yes, anyone who donates online to your fundraising page will automatically receive a tax-deductible receipt. If someone makes a cash donation and asks for a receipt please send an email to with their name, donation amount, postal address and email address and we will process a receipt once we receive the funds and send it to them.

How do I donate cash?

There are two options here. You can follow two easy steps to transfer cash donations to your online fundraising page:

Step 1: Deposit the money into your personal bank account, linked to your debit or credit card.

Step 2: Use your credit card to make an online donation to your fundraising page, transferring the donations you collected.

If you prefer, you can also make multiple transactions and add each donor’s name, their donor contact details and their individual messages to you. This ensures they will receive a tax-deductible receipt for their donation.

And then your total fundraising tally will appear on your page.

Alternatively, please contact the Fundraising team for the Cystic Fibrosis WA bank account details, once you let us know and we receive the funds we can attribute it to your fundraising page.

How do I get prizes donated for my fundraiser?

We recommend you contact local businesses with information about what you are doing, why you are raising funds for Cystic Fibrosis WA and what the business can do to support you. Please reach out to the Fundraising team as we can also provide you with a Business Support Letter acknowledging your registered fundraising activity to support your request.

What is a personal fundraising page and how do I use it?

When you register your fundraiser, you’ll be set up with a personal fundraising page. Here you can personalise your page – set a fundraising goal, upload photos, and write a few sentences on what you’re doing and why it means so much to you. This will encourage friends, family, workmates, and other people in your community to make a donation and help you reach your fundraising goal.

On your fundraising page you’ll be able to see how much you’ve raised and who has supported you. When your friends and family make a donation, they will automatically get a tax receipt and you can log in to your Fundraising Dashboard and send them a personalised thank you.

You can share your personal fundraising page with your family and friends to encourage them to donate.

How long will people be able to donate to my page after my fundraising event?

Your event fundraising page will be active for four weeks following the date of your event. If you believe you may receive donations exceeding this period, please contact the Fundraising team to discuss keeping your page active a little longer.

Fundraising dashboard

What is my fundraising dashboard?

Your online fundraising dashboard is your own website where you can easily manage your fundraising.

You can personalise your page with your own story and photos; as well as send out emails to collect donations and thank your donors.

How do I upload photos to my fundraising page?

You can add or change photos by clicking on the ‘Edit My Page’ tab then click ‘New Image’ under Your Gallery. Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your fundraising information to see any changes.

Also make sure to update your profile picture, so your friends and family recognise you when they donate to your fundraising activity.

How do I change my message or page name?

You can change your page name and personal message by clicking on the ‘Edit My Page’ tab.  To change your page name, click on ‘My Account’ and editing the ‘Alternate Display Name’ field.

To update your page message, visit the ‘Edit My Page’ section and scroll down to ‘Update My Blog’. This can also be done via your public-facing fundraising page by clicking on the edit (pencil) icon.

Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your fundraising information to see your changes.

Can I change the date of my event?

You can change the date of your event by clicking on the ‘Edit My Page’ tab and scrolling to the start and end date calendars. Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your fundraising information to see any changes.

Can I change my fundraising goal?

You can change your fundraising goal by clicking on the ‘Edit My Page’ tab. Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your fundraising information to see any changes.

Can I change the URL for my event?

You can change one section of your URL. Go to the ‘Edit My Page’ tab and click on the personal URL field. Follow the prompts and ensure you save your changes.

Click the ‘view’ link above your fundraising information to see any changes.

Please don’t change the URL for your fundraising page after you have already shared the URL as that link will no longer exist and your friends and family may not be able to find your fundraising page.

What are my fundraising badges?

Badges are how we recognise you for being an amazing fundraiser. You will have awarded them automatically, and all your donors can see how much of a superstar you are.

How do I see who has donated to my event?

Towards the end of your fundraising page, you can see who has donated and any messages of support they have provided.

It is very important that you say a big thank you to all your supporters. You can do this by clicking on ‘My Donations’ and send thanks via email or Facebook.

How do people find my fundraising page?

Your fundraising page has a unique URL that you can send directly to your friends and family and post on social media. Your supporters can also search for your name or event in the search bar at the top of the page.

Technical support

I forgot my username and password. How do I retrieve them?

Don’t worry, it happens. Once you click login, you’ll see a prompt if you’ve forgotten your details. We’ll send you an email with a reminder of your username and a link to reset your password. If you don’t receive the email, make sure to check your junk or spam folders. It may take a few minutes to arrive.

How do I get help with my fundraising page?

If you need help with your fundraising page, please get in touch with our friendly Fundraising team by calling us on (08) 6224 4100 or sending an email to

How to fundraise

How do I donate to myself?

Donating to yourself is a great way to get started. It’ll show your donors that you’re committed. In your Fundraising Dashboard just click on ‘Sponsor myself’ to get the ball rolling.

How do I ask people for donations?

Just keep asking. The number one reason why people donate is because they were asked. Ask your friends, family, workmates, other networks. Explain what you’re doing and why you’re doing it. Every dollar counts. Remember, everyone needs a friendly reminder so please keep asking.

You can email your networks directly from the fundraising dashboard by clicking on the ‘Get Support’ and then using the inbuilt email functionality. You can use the email templates provided or write your own messages to request donations.

Many workplaces also offer dollar matching, so it is worth asking your boss if this is something they will do.

One of the best things you can do to help raise funds if to share your fundraising page on social media and ask your friends, family, and workmates to share if for you too.

How do I collect donations?

After registering you will instantly receive your own fundraising page which you can personalise with your own stories, pictures, and updates. The easiest way to collect donations is to ask your supporters to make a secure, online donation through your fundraising page. They’ll receive an instant tax-deductible receipt and you’ll be able to keep track of how much you’ve raised.

Sharing the link to this page via social media, emails and in person will take donors straight to your own fundraising page. Fundraising data proves that making a self-donation to your page encourages your friends and family to follow suit.

If you plan to collect cash or cheques, you’ll need an official Authority to Fundraise letter and banking information. Let us know when you register if you’re planning to do this.

How do I encourage my friends and family to donate?

When you’re talking about why you’re fundraising, make sure you speak personally. People are donating because this cause is important to you. Tell a personal story about why you’re choosing to raise funds for Cystic Fibrosis WA.

How do I thank my donors?

Receiving donations is exciting, but make sure you say thanks. You can thank you donors by logging into your Fundraising Dashboard click on ‘My Donations’ then you can send thanks via email or Facebook to each donor.

Where can I get a Letter of Authority to fundraise?

If you require a Letter of Authority to Fundraise please contact the Fundraising Team by calling (08) 6224 4100 or sending an email to

Fitness challenges

How do I log my distance online with Strava, Fitbit or MapMyFitness?

Your profile page includes your personal distance tally so you can track your distance towards your target. This is a great way to keep your friends updated on your workouts.

If you track your workouts with Fitbit, Strava, MapMyFitness or Garmin your distances will automatically add to your tally.

Follow these steps to track your KMs automatically:

  1. Download the FitbitStrava,MapMyFitnessor Garmin app and set up your account
  2. Log in to your [charity or event name] account.
  3. Under the heading Connect your preferred Fitness app, click your chosen app.
  4. Follow the prompts to connect your account
  5. When you next work out, select start your workoutin the app on your phone. Once you end your workout, save your workoutand your distance will be published to the tally on your page the following day.

If you have synced your app already but it is not working, please log in and re-connect it.

  • Fitbit: You must start an activity and save it. If no activity is logged, then your cumulative activity will sync at the end of the day. If you are having issues, try syncing through BOTH your Fitbit and the Fitbit app on your smartphone.
  • MapMyFitness: You must start your workout, stop your workout and then SAVE your workout. 
  • Strava: You must start your workout, stop your workout and then SAVE your workout.
  • Garmin: You must start your workout, stop your workout and then SAVE your workout.

Your tally will be updated each day with the previous day’s distances.

How do I manually add activity?

Remember, you can manually add your exercise to the tally in the My Fitness Activity tab within your logged in dashboard. This is a great option if you’re using a pedometer or a different method of tracking your distances.

Follow these steps to manually add your activity:

  1. Log in to your account and select My Fitness Activity.
  2. Under Add activity, enter the required fields. Depending on the challenge this may be steps, distance and/duration.
  3. The logged activity will now appear on your fundraising page.

Managing teams

How do I create a team?

Creating a team is easy, you can create your team when you first register – it’s part of the three-step registration process. Alternatively, you can do to your Fundraising Dashboard and select the ‘Create a team’ section and follow the prompts.

Do I need a personal fundraising page as well as a team page?

It’s a great idea to have both, so that you can amplify our message. We encourage you to create a team with your family, friends, or workmates to get as many people involved as you can in supporting your fundraising efforts. A team is a great way to fundraise with friends and family. Create a team when you sign up, or any time afterwards from your Fundraising Dashboard.

Does your team need a captain?

It sure does. All teams need a captain who is responsible for managing the team’s page and fundraising targets. Usually this is the team member who sets up the team. If you need to swap the team captain, just email us at or call us on (08) 6224 4100.

How does someone join my team once I’ve set it up?

You simply go to the ‘My Team’ section and you can share the link to join your team from the ‘Invite others to join my team’ section. From there they will be directed to either ‘Create an account’ or ‘Login’ to their existing account. Alternatively, they can click on the ‘Join Us’ section from your Team Fundraising page. Or they can search for your team’s name in the search bar and join when they register.


How do I share my page on Facebook?

When you are logged into your Fundraising Dashboard or viewing your fundraising page, simply click on the Facebook share button. Alternatively, you can copy and paste your fundraising page URL into an email or on Facebook.

I shared my fundraising page on Facebook, and it prompted me to add a donate button, should I use this?

We advise you don’t use the Facebook donate button. As donations via Facebook are managed by a third party, we are unfortunately unable to track the funds you raise on Facebook. This means that any donations made using the Facebook donate button will not appear on your fundraising page or be added to your total fundraising amount.

Why are the donations for Cystic Fibrosis WA through Facebook not showing up on your fundraising page?

Facebook donations are handled by a third party, so we can’t access the details to connect them to your fundraising page. Therefore, we strongly recommend against using ‘Facebook donate’. Simply share the link to your fundraising activity on Facebook instead, which will direct people straight to your page.

I shared my page on Facebook asking for donations using the Facebook donate button. Will the money I raise go directly to Cystic Fibrosis WA?

Yes, but we recommend against using the Facebook donate button to raise money for your fundraiser, because we can’t link any donations back to your fundraising page. If you’ve already set up a post, we suggest you:

  1. Delete the post, as this is the only way to remove the Facebook donate button; and
  2. Create a new Facebook post and share the link to your fundraising page without adding the ‘Facebook donate’ button.
Can I use the Facebook donate button for my fundraising?

Please do not use the Facebook donate button. Your donations do not go to your fundraising page as they are handled through a third party.

If you have already done this, we suggest you delete your post as this is the only way to remove the Facebook donate button. Then create a new Facebook post and share the link to your fundraising page without adding the ‘Facebook donate’ button.

If someone has donated using the Facebook donate button and has selected Cystic Fibrosis WA as the charity of choice, we will eventually receive the funds but there may be some long delays. Plus, it will not show on your fundraising totals as we have no way of identifying the donations and the donation is not linked to your fundraising page.

Still have questions? Please do not hesitate to get in touch with our Fundraing Team by emailing or calling (08) 6224 4100.